Returns & Exchanges

At Ozmosis, we want you to love your fashion finds, which is why we offer a flexible 30-day return policy for all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, we are here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Return

  Log into our online portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are intact and the garment is in its original, unworn condition.

• 3.
  Drop Off the Parcel

  Attach the return label to your package and drop it off at any authorized courier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.